Aggregated from Google Business Profile, ProductReview.com.au, and direct post-job surveys since we started tracking in 2019. Broken out by service category so you can find reviews from customers who hired us for the same work you're considering.
By category
We tag every review by service category when it comes in, which lets us see where we're strong and where we occasionally miss. These five themes are what customers most often call out — in order of frequency.
"On time," "arrived when they said," "didn't wait all day"
"Clear explanation," "kept me informed," "answered the phone"
"Tidy site," "clean install," "left the house in good shape"
"Properly done," "still works years later," "documented"
"Respectful," "uniformed," "trustworthy in the home"
"Quote matched invoice," "no surprises," "fair for the work"
"Diagnosed where others couldn't," "fixed it properly first time"
"Told my neighbour," "going to use them again," "wife's friends now use them too"
Recent reviews by category
Breaker tripped, smell of burning. Marcus at the door in 38 minutes, had us safe before midnight. Calm under pressure — exactly what you want after dark.
Lightning took out our meter box during the March storms. Arcwell arrived first, coordinated Ausgrid, safe that night, rebuilt next day. Saved the weekend.
Power died at 9pm with a newborn asleep. Arcwell answered live, had Marcus at the door in 52 minutes. Safe and powered before 11. Calm and clear at every step.
Our 1970s switchboard was flagged by the insurer. Arcwell handled the Ausgrid coordination, documented everything, and the new board is so tidy I've shown it to friends.
Renovation + EV planning + old board. Arcwell scoped them all together so it was one day of mess, not three. Saved us months of staging.
Three electricians quoted us a multi-week job. Arcwell came in, scoped it properly, had the new board running in a day. Felt like they actually respected our time.
Three quotes missed the panel load. Arcwell ran the calc, found the subpanel route, and the cable run looks designed-in. Worth every cent.
Previous electrician said we couldn't tie the EV charger into our solar. Arcwell did. Now we're charging almost entirely off our own panels.
Body corporate had rejected every previous installer. Arcwell submitted a pack that actually answered the committee's concerns. Approved in two weeks.
Full café relight and a POS rewire after hours, zero trading impact. The quote matched the invoice exactly. A sparkie that understands hospitality hours.
46 rentals. Arcwell is the first vendor that consistently finishes in the quoted window, emails tenants directly, and sends a job pack that matches the invoice. Rare.
Moved floors. Arcwell handled the whole electrical side overnight. Walked in Monday to everything working — UPS, servers, workstations. Zero downtime.
Federation terrace, half the wiring original. Arcwell sectioned the work so we could live here, and left it cleaner each night. Other electricians just quoted demolition.
Conveyancer requested a safety report on 48 hours' notice. Arcwell attended same-day, detailed report in the agent's inbox next morning. Deal closed on schedule.
Landlord compliance update, every alarm in the house. Installed, interconnected, tested, documented for insurer in 2 hours. Professional from the knock onward.
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