Priority scheduling. Tenant-facing communication. Digital job packs with photos on every ticket. Invoicing into PropertyMe, Console, and MRI. The commercial behaviour real-estate portfolios quietly wish every trade delivered by default.
The PM experience, specifically
Arcwell's PM lane was designed by asking property managers to describe the worst parts of coordinating electricians. Then we built the opposite.
Given tenant contact, we coordinate access directly — you get a confirmation once the job is scheduled, not three back-and-forth emails.
Before photo, after photo, parts used, time on site, scope of work, recommended follow-up if any. Lands in your inbox within 4 hours of completion.
Make-safe calls from managed portfolios are dispatched ahead of one-off residential bookings — we honour the vendor relationship in real capacity.
PropertyMe work order system, Console maintenance module, MRI workflow — we invoice in whatever format reconciles cleanly on your side.
Smoke alarm, RCD, emergency lighting compliance — scheduled proactively, reported against the property, renewal dates tracked automatically.
Transparent, flat-rate pricing on the 20 most common PM-triggered jobs. No surprise variables, easy to quote up to the owner.
PM-typical scope
Priced to take the guesswork out of quoting an owner. All prices before GST; most include a call-out and up to 30 minutes on-site.
Standard GPO replacement, including old-style to modern two-socket conversions.
Faulty switch, broken batten fitting, pendant replacement with matching rose.
Compliant 240V photoelectric alarm with 10-year battery backup, interconnection preserved.
Annual RCD test on each circuit, documented in compliance-ready format for owner records.
Full property electrical inspection, minor repairs, smoke alarm compliance, safety certificate.
Priority dispatch for active faults — sparking, burnt outlets, tripping mains. Tenant-coordinated.
Getting started
30-minute chat with our operations lead. We understand your portfolio size, typical ticket volume, current vendor pain points, and your PM software stack.
We send through a PM-specific rate card covering the 20 most common scopes, with clear escalation pricing for anything outside the standard list.
We integrate invoicing into your PM software's format and establish the tenant-contact and access protocol you prefer.
First five tickets reviewed together to confirm job-pack quality, invoice format, and tenant satisfaction. Then you issue tickets directly.
Trusted by Sydney portfolios
A representative sample of firms we currently service. Full reference list available on request during onboarding.
46-property portfolio · since 2023
28 residential · since 2024
19 properties · since 2024
Inner East portfolio
Boutique portfolio
Lower North Shore
I run 46 rentals. Arcwell is the first vendor that consistently finishes a ticket in the window they quote, emails the tenant directly, and sends me a job pack that actually matches the invoice. The photos alone have saved me three disputes this year. Rare.
Bring Arcwell into your portfolio
30 minutes. We understand your setup, you understand ours, you either proceed to a pilot or you don't.