Safe power.
Clean work.
Reliable response.

For Sydney metro addresses in business hours, our average urgent response is 73 minutes from phone call to an electrician on site. After-hours dispatch runs a live rotating on-call roster — expect contact inside 15 minutes and arrival inside two hours for most postcodes.

If the situation involves smoke, sparking, water, or exposed live wiring, stay clear of the area and call us directly on (02) 8006 2742 — we'll triage the make-safe steps while we dispatch.

Always. For known-scope jobs (EV installs, panel upgrades, rewiring, fit-outs) we quote in writing before attending. For diagnostic work we charge a fixed service call ($129 standard, $189 priority), then provide a written repair quote on-site before the billable clock starts.

No work starts without your written approval. No surprise line items.

Yes. Arcwell holds NSW Electrical Contractor Licence 307842C, $20M public liability cover through Allianz Australia, and full WorkCover NSW for every on-road technician. We can email evidence of currency on request.

Yes — switchboard and service upgrades are one of our core lanes. We manage the CCEW notification, schedule the Ausgrid disconnect/reconnect, and supervise the changeover so you don't lose power longer than the work genuinely requires. Full new board installs typically complete same-day.

Any defect attributable to the way we installed, terminated, or configured the work. That includes cable terminations, device mounting, earthing, panel assembly, and commissioning. Manufacturer-specific warranty (e.g., EV charger hardware, downlights) tracks whatever the brand offers — we register it in your name on installation.

Warranty claims are logged against your address and handled without a site-call fee for the first visit.

We install all major Level 2 home chargers including Tesla Wall Connector, Zappi, Ocular, EO, Wallbox, Schneider EVLink, and Delta. If you've already bought a unit, we'll install it; if you're still deciding, we'll give you an honest, non-kickback recommendation based on your car, panel capacity, and how you actually charge.

Yes — it's a dedicated lane of our business. We run priority scheduling for managed portfolios, send job packs with photos on every completion, and invoice through whatever system the agency uses (PropertyMe, Console, MRI). For small commercial clients we offer scheduled maintenance visits, after-hours repair coverage, and multi-site coordination for operators running 2–10 sites.