Live-answered Mon–Fri 7am–6pm · Sat 8am–2pm
24/7 Emergency(02) 8006 2742
No answering services · No call-centre

Two ways in. Both land with a licensed electrician.

Call for urgent work, same-day bookings, or anything you'd rather talk through. Use the form for planned upgrades, written quotes, or non-urgent jobs. Either way, you're hitting the same team.

Phone response time
Live-answered in under 60 sec
Form response time
Within 2 business hours
24/7 emergency
On-call roster, no voicemail

Request a quote

Tell us about the job. We'll reply within 2 business hours.

Short form. Real people read every submission. If it's urgent, use the form anyway — we'll triage it and call you within 30 minutes.

Written quote, never a ballpark

Every quote arrives in writing with a clear scope of work and a flat price. What we quote is what you pay.

2-hour response window

In business hours, you'll have an acknowledgement within 30 minutes and a scoped reply within 2 hours.

Licensed & insured

NSW Lic. 307842C, $20M public liability. Evidence of currency emailed on request.

Arcwell HQ

Unit 3, 14 Elwyn Street, Alexandria NSW 2015
Serving all Sydney metro postcodes.

Request a quote

Takes about 90 seconds. All fields marked with * required.

The more context you give, the more accurately we can quote without coming out first.

Or call (02) 8006 2742 for urgent work.

Request received.

Thanks — we've got your details. You'll hear from us within 2 business hours (often much sooner).

If it's urgent and you haven't already, call (02) 8006 2742 — the phone line is live-answered.

Address

Arcwell Electric HQ

Unit 3, 14 Elwyn Street
Alexandria NSW 2015

HQ & dispatch only — all bookings are on-site at your address. No drop-in trade counter.

Hours

When we're here

Mon–Fri · 7am – 6pm
Saturday · 8am – 2pm
Sunday · by arrangement

24/7 emergency line — after-hours call-outs from $289.

Admin / invoicing

Paper & compliance

hello@arcwellelectric.com
accounts@arcwellelectric.com
ABN 64 210 448 321

NSW Lic. 307842C · $20M PL insurance

Before you send

Quick answers to things we get asked on the form.

How fast will you respond to a form submission?

Within business hours, you'll have an acknowledgement within 30 minutes and a scoped reply (clarifying questions or a preliminary price) within 2 hours. Out of hours, the reply lands first thing next business morning — if it's truly urgent, call the main line instead.

Can you quote without coming out?

For common, well-defined jobs (outlet replacements, smoke alarms, Level 2 EV charger installs in standard setups, surge protection), yes — we quote from the brief and a photo if you include one. For anything involving panel access, complex cable paths, or heritage properties, we'll usually need a 20-minute on-site look before committing to a firm price.

Do you charge for on-site quotes?

No — for projects over $1,200 (panel upgrades, EV installs, rewiring, fit-outs), the on-site assessment is free and no-obligation. For smaller jobs where the diagnosis is part of the quote (intermittent faults, mystery trips), we charge the $129 service call and fold it into the repair if you proceed.

How do I prepare for the on-site visit?

Clear access to your switchboard, know roughly where you want any new outlets/chargers/circuits, and have a rough sense of your budget range so we can shape the quote accordingly. Everything else we'll work out on the visit.

CallQuote Form